FAQ
Betsixty Casino’s FAQ is designed to give new and returning players straightforward information about accounts, payments, bonuses, games, and safety. Whether you’re setting up your first account or checking a bonus condition, these answers cut through the jargon so you can get back to playing. We’ve organized the most common questions into easy-to-scan answers with practical steps and direct contact options.
This page covers account setup and verification, deposits and withdrawals with Bitcoin, Visa, and MasterCard, plus details about the welcome package and ongoing promotions. You’ll also find notes on wagering requirements, mobile play, and the game providers that power Betsixty’s library — from Yggdrasil and Betsoft to Evoplay and Thunderkick. If a topic needs deeper rules, each answer points you to where to find official terms.
If you don’t find what you need here, Betsixty offers live chat and email support at support_cr@betsixty.com for faster help. Read the FAQ entries first for quick fixes like password resets or deposit checks, then use live chat for account-specific or urgent issues. This page is updated regularly to reflect new promotions, software additions, and policy changes.
How do I create a Betsixty account and what do I need to start?
Creating an account is fast. Click “Sign Up,” enter your name, email, preferred currency, date of birth (you must be 18+), and set a secure password. You may be asked to confirm your email before making your first deposit. Betsixty permits one account per household, IP, and device; multiple accounts can be closed and wins voided.Minimum deposit for welcome offers is €15. If you plan to use the High Roller bonus, the code 50HIGH requires a minimum €300 deposit. Keep your login details safe, and enable any extra security options offered in your account settings. If you hit any snags, use live chat or email support_cr@betsixty.com for step-by-step help.
What does the welcome bonus include and how is it applied?
The welcome package runs across your first three deposits. Typical breakdown: 1st deposit 100% up to €500 plus 150 free spins, 2nd deposit 55% up to €500 plus 100 free spins, 3rd deposit 100% up to €500. The total can reach up to €1,500 and 250 free spins. Free spins are usually delivered in portions and have a 48-hour validity window from receipt.Wagering is 35x on cash bonuses and 40x on free spins winnings, unless specified otherwise. Minimum deposit to claim the welcome bonus is €15. Bonuses may need to be opted into during deposit, and some offers require a bonus code. Always read the full bonus terms for game contributions, maximum bet limits while a bonus is active, and any country exclusions.
Are there no-deposit bonus codes and how do I use them?
Betsixty occasionally issues no-deposit offers. An example is the 20 Free Spins no-deposit promo with code 20BLITZ1. That offer grants 20 free spins for specified slots, carries a 35x wagering requirement on winnings, a 48-hour validity, and a maximum cashout of €/$50. The maximum bet with those free spins is usually capped at €/$0.10. Some countries, such as the UK, Canada, Germany, France, Spain, Italy, Australia, Portugal, and the Netherlands, are excluded from this specific offer.To use a code, register, enter the code where prompted, and follow the claim instructions. If a no-deposit bonus requires confirmation or has further steps, the full terms will state this. Remember that some no-deposit winnings may require a qualifying deposit before withdrawal.
What deposit methods and currencies does Betsixty accept?
Betsixty accepts Bitcoin (BTC), MasterCard, and Visa. The primary currencies listed include Bitcoin and EUR. Deposit options and processing times vary: card payments are usually instant, while Bitcoin deposits clear once the required blockchain confirmations are met. Minimum deposit for many bonuses is €15, but limits vary by method and promotion.Check your account’s deposit page for current methods, any fees, and minimum/maximum limits. If a transaction doesn’t appear, confirm with your bank or crypto wallet and contact support with transaction details for assistance.
How do withdrawals work and what should I expect for processing times?
Withdrawals require a verified account. Once you request a payout, Betsixty may perform a security review; this can add time if documents are missing. Card withdrawals and bank transfers typically take several business days after processing; Bitcoin withdrawals depend on blockchain speed and confirmations. Withdrawal fees and limits depend on your payment method and any active bonus rules.To speed processing, complete KYC documents before your first withdrawal, and ensure your account details match your payment accounts. If a withdrawal is delayed, contact live chat or email support_cr@betsixty.com with the withdrawal ID.
What are wagering requirements and how do they affect my withdrawals?
Wagering requirements are the number of times you must play through a bonus amount before withdrawing bonus-related winnings. For Betsixty, cash bonuses carry a 35x wagering requirement on the bonus amount; free spins winnings commonly carry a 40x requirement. For example, a €100 bonus with 35x wagering requires €3,500 in qualifying wagers before bonus funds become withdrawable.Game contribution rates (how much each game counts toward wagering) may differ by title and are listed in the full bonus terms. Bets that exceed the allowed maximum while a bonus is active may void the bonus, so review the terms before placing large bets.
Can I play on mobile, and are games optimized for phones and tablets?
Yes. Betsixty’s site is mobile-friendly and works across modern iOS and Android browsers. Many games from providers like Yggdrasil, Betsoft, Evoplay, Thunderkick, and Netgame are developed with mobile-optimized HTML5, so they run smoothly on phones and tablets without a separate download. Performance can vary by device and network; closing other apps and using a steady Wi‑Fi connection improves gameplay.If you experience display or performance issues, clear your browser cache, update the OS and browser, or contact chat support for device-specific advice.
What games and software providers are available at Betsixty?
Betsixty features a broad game catalog from dozens of providers, including Yggdrasil, Betsoft, Evoplay, Thunderkick, Playson, Spinomenal, Booongo, Betgames, Netgame, Novomatic, and many others. You’ll find online slots, table games, live dealer titles, and specialty games. Free demo modes are often available for slots and some table games so you can try titles before wagering real money.Game availability may vary by region and regulation. Specific promotions can apply to selected providers or titles, so check promo rules for eligible games.
Is Betsixty licensed and how can I check regulatory details?
Betsixty is a licensed and regulated operator. For the full licensing, regulatory information, and legal terms, review our official terms and licensing page. If you need confirmation of the licensing authority or certificate, support can provide current documentation upon request.
What documents are required for verification (KYC), and why is it necessary?
KYC verification confirms identity and prevents fraud. Typical documentation includes a government-issued photo ID (passport, national ID, or driver’s license), a recent proof of address (utility bill or bank statement dated within three months), and sometimes a selfie or payment method proof for large withdrawals. Verification should be completed before your first withdrawal to avoid delays.Submit clear, color scans or photos through your account’s verification portal or via support, and allow a few business days for review. Support will notify you if anything else is needed.
I’m having technical issues. What troubleshooting steps should I try?
First, clear your browser cache and cookies, then reload the site. Try a different browser or device, and ensure your internet connection is stable. Disable ad blockers or VPNs that can interfere with payments or live chat. If the problem persists, take screenshots of error messages and contact live chat for immediate help, or email support_cr@betsixty.com with details and attachments. Provide your account ID and timestamps to speed resolution.
What security and responsible gambling measures are in place?
Betsixty uses industry-standard encryption and secure payment processing to protect transactions and personal data. Accounts are monitored for unusual activity, and KYC checks help prevent fraud. The casino promotes safe play: if you’re worried about gambling behavior, contact support for options like deposit limits, reality checks, or account suspension. For personalized assistance, use live chat or email support_cr@betsixty.com.
Betsixty offers many ways to get started safely and enjoy a wide range of games and promotions. Creating an account only takes a few minutes, and support is available if you need help with verification, deposits, or claiming bonuses. Your security is a priority: the site uses secure payments, routine checks, and standard encryption to keep your information safe, and game outcomes are handled by trusted software providers to ensure fair play.
Sign up or log in to claim available offers, try demo games, or make a deposit and use a bonus code. If you want to confirm specific bonus terms, staking limits, or licensing details before you play, reach out to live chat or email support_cr@betsixty.com — support will walk you through any remaining questions so you can start enjoying slots, table games, and live dealer titles with confidence.