Support
At Betsixty Casino, help is never far away. Our support team is friendly, trained on account, payment, and gameplay issues, and ready to assist with questions about deposits, withdrawals, bonus terms, or technical problems. We treat every inquiry with care and confidentiality so you can get back to the games quickly and confidently.
How to reach us — your options
- Live chat: Connect instantly with an agent through our on-site chat for the quickest resolution. Most chat requests are picked up within a minute, and agents work to solve routine issues during the same session.
- Email: Send detailed requests to support_cr@betsixty.com . Expect a response within 12–24 hours, depending on the complexity of your question.
- Phone support: Betsixty currently focuses on live chat and email to keep response times fast and consistent. If a situation requires a verbal conversation, our team will arrange a call-back or phone appointment when possible.
You can also visit our dedicated support page at /support.html for more contact options and resources.
Quick answers in the FAQ and Help Center
Before you reach out, check the FAQ section for instant answers to common questions. Topics covered include account setup, deposit and withdrawal methods (including Bitcoin, Visa, and MasterCard), bonus activation and wagering rules, verification documents, and device compatibility. The FAQ is designed to save you time with clear steps and screenshots where needed.
What to expect from our team
When you contact support, expect a clear, courteous reply focused on resolving your issue. Agents are trained across our backend systems and familiar with payment flows in EUR and Bitcoin, bonus rules, and game access. For security and compliance, some account or withdrawal requests may require identity verification; agents will explain exactly what’s needed and how to send documents securely.
Response times and availability
We aim to deliver timely help:
- Live chat: immediate, typically under 2 minutes to connect.
- Email: typically answered within 12–24 hours.
- FAQ: instant access 24/7.
Our goal is to keep these channels responsive around the clock so you can get support whenever you need it.
Friendly, personal service
We want you to feel comfortable reaching out. Whether it’s a simple question about free spins, help with a Bitcoin deposit, or guidance through verification, our team treats every issue personally and follows up until it’s resolved. If your situation needs extra attention, expect clear updates and realistic timelines.
If you don’t find what you need in the FAQ or prefer a direct conversation, start a live chat or email support_cr@betsixty.com — we’ll take it from there and make sure you’re taken care of.